What happens if I need to take a break or go to the washroom?

You can drink water on the ground level of the tower as long as you stay within the bark-mulched area around the base – your harness will still be required. If you need to use the washroom, let one of the guides know and they will help you take off your harness in a safe area. When you return, they will help you get back into your harness. The same procedure will apply to parents escorting children to the washroom. To maximize your time on the tower, we recommend visiting the washroom in the chalet before your start time. Your scheduled end time will not change due to breaks.

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1. What are the height/weight/age requirements for the Adventure Park?

***Children that are 140 cm (55 in) tall do not need to be accompanied while using the Park. Children under 140 cm tall need to be accompanied by someone who is at least 16 years old and 140 cm tall. This chaperone will be required to supervise the child for the entire duration at the tower.

Each chaperone may watch up to 5 children, as long as the whole group stays together while using the tower.

Please note: there is no childcare services on site.

2. What are the hours of operation of the Adventure Park?
3. How athletic do you have to be?
4. What do I have to wear; is there anything I need to bring with me?
5. Do I need to bring my own harness or rock climbing shoes?
6. Can I buy food there?
7. How does chaperoning work and what else do I need to know about supervising my kids?
8. Do I have to do Ground School again if I have been there before?
9. What happens if I need to take a break or go to the washroom?
10. Can I bring my cellphone up on the Adventure Park?
11. What happens if I fall?
12. What happens if I get hurt?
13. Can you book online?
14. What happens if I’m late?
15. How long do I get to spend on the Adventure Park?
16. Who can ride the Adventure Park swing and how does it work?
17. What is your cancellation policy?
18. What happens if there is adverse weather conditions during my scheduled booking time?
19. Do you have options for people with disabilities?
20. Where is Kinosoo Ridge located?